Restart PC.ħ) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. You must restart back to normal mode before you will be able to install the printer again.Ħ) Now type Control Panel in Start Search, open CP, choose Icon View. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s). If nothing else works, then Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.ģ) Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).Ĥ) Right click result to Run as Administrator.ĥ) Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If so and it works, watch closely what Updates are installed at Settings > Update & Security > Windows Update > Installed Update History to see if any cause the problem again and hide them using the Hide Updates tool. But it might also have been affected by a buggy Windows Update.ĭo you have a System Restore point back before it stopped working?. It should only be lost if the listing is removed from Startup in Task Manager > Startup tab or System Configuration > Services tab (found after hiding all MS Services). Once you run the full software package downloaded from HP for that model, it should set up bi-directional scanning. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.
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